Technical Support Specialist

We are looking for a Technical Support Manager to join our team. This will be a remote role with the main responsibility being to support all of our retail store employees on tech based issues. These issues may include: ShipStation and ShipStation Connect, Zebra printers and scanners (mainly GK420d printers and TC21 scanners), HP Printers, Apple devices (Macbook, iPad, iPhone), and Shopify (both website and hardware).

The responsibilities will be to handle all calls and emails from stores and work through troubleshooting to quickly but effectively solve tech related issues with patience and ---------- addition, a sizable portion should be spent researching these tech related issues to find sustainable solutions and not simply easy fixes. Technical skills needed will be proficiency with Mac OS/X, strong verbal and written communication, ability to work quickly but calmly in urgent situations, ability to maintain composure and customer focus while troubleshooting and solving issues, and strong question asking to help identify and solve root cause of issues.