IT Network Admin for MSP

We are a local MSP company in Canada and we are seeking a dedicated and knowledgeable remote network administrator professional to join our team. The staff will play a critical role in providing computer and network-related support to our clients. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and exceptional customer service abilities.

Hours will be from 9AM EST to 5PM EST.

Key Responsibilities:

Provide technical support to clients by troubleshooting and resolving hardware and software issues.
Install, configure, and maintain computer systems, peripherals, and software applications.
Diagnose and resolve network connectivity issues.
Collaborate with tea ---------- mbers and clients to ensure efficient IT operations.
Document and maintain accurate records of IT support requests and resolutions.
Perform system backups and data recovery procedures.
Complete setup and maintenance of IT infrastructure.

Qualifications:

At least 5 years of experience with dealing with networks and computers troubleshooting
Advanced network administrator and server troubleshooting
Network certification or MCSE a plus
Bachelor's degree in IT, Computer Science, or a related field preferred.
Relevant technical certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) is a plus.
Strong knowledge of Windows and Microsoft 365 operating systems.
Experience with Antivirus and Data Backups
Proficiency in troubleshooting hardware and software issues.
Excellent communication and interpersonal skills. No accent with English.
Customer-focused attitude with a commitment to delivering high-quality support.

Please provide a link to your resume and voice clip introducing yourself, 30 seconds to 1 minute long. (Describe your experience and how you can bring value to our MSP)

References to prove employment experience will be required upon hiring.