Clinical Administrator - Virtual Assistant

The Clinical Administrator (Remote), who serves as the first point of contact in the office, is essential to fostering a work environment that is both professional and personable while also accommodating our clients and staff. We pride ourselves on providing a positive atmosphere and experience for our patients while maintaining professionalism and accomplishing job duties. This position requires a great multi-tasker who is extremely detail oriented and keeps a calm and pleasant demeanor during hectic times.

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Functions:
Manage the scheduling, customer service and administrative duties
Facilitate intake of all new patients for all clinical programs per clinic protocols
Can maintain professionalism, empathy and confidentiality when dealing with patient medical/mental health concerns
Answer incoming and make outgoing phone calls
Guide scheduling and resource allocation for these patients
Schedule, verify and confirm appointments
Establish and work to accomplish monthly and annual metrics
Provide a positive atmosphere and experience for our patients while maintaining professionalism and accomplishing job duties

Qualifications:
Bachelor's Degree or related experience
Ability to communicate effectively with others with strong verbal and written English communication skills.
Excellent customer service skills
1 year minimum experience in mental health industry
Must be detail oriented
Very resourceful and will utilize all available resources to maintain efficiency
Independent and able to work without direct supervision
Friendly, uplifting and positive attitude
Can maintain professionalism, empathy and confidentiality when dealing with patient medical/mental health concerns