Enrollment Specialist

Job Description:
Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services
Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
Build lasting relationships with clients and other call center team members based on trust and reliability
Utilize software, databases, scripts, and tools appropriately
Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
Take part in training and other learning opportunities to expand knowledge of the company and position
Adhere to all company policies and procedures
Qualifications:
With or without BPO Experience
Confident and comfortable to deal with USA Clients
Exceptional communication skills utilizing email, phone, and instant messages
Solid organizational skills
Preferably, has handled a customer survey driven account
Preferably, has handled a financial campaign
Willing to work in the night shift following PST
Willing to work Onsite (in Las Piñas - near Alabang)