Shopify and Wholesale Account Manager

Job Overview:

We are a fast-growing lifestyle brand located in Hawaii. Our mission is to create and curate locally inspired gifts that preserve memories, bring happiness and transform beautiful spaces.

We are seeking a motivated and detail-oriented individual to join our team as a Shopify Online Sales and Wholesale Account Sales ---------- this role, you will be responsible for ensuring the smooth operation of our online sales and wholesale accounts, providing excellent customer service, and managing our product catalog on the Shopify platform. Your primary focus will be to facilitate timely order fulfillment, maintain accurate product information, and coordinate communication between sales representatives and our warehouse team. If you have exceptional communication and customer service skills, attention to detail, and a deep understanding of Shopify and inventory management systems, we encourage you to apply for this position.

Key Responsibilities:

Order Management: Process, fulfill, and track online sales and wholesale orders on Shopify, ensuring they are dispatched in a timely and accurate manner.

Product Catalog Management: Maintain and update product listings, descriptions, and images on Shopify, ensuring accuracy, relevance, and visual appeal. Maintain and update product listings on Instagram and Facebook via ---------- .

Customer Communication: Interact with customers via messaging and email to address inquiries, provide support, and resolve issues in a professional and courteous manner.

Wholesale Account Management: Foster strong relationships with wholesale accounts, providing exceptional customer service to ensure their needs are ---------- ventory Management: Utilize the Cin7 inventory management system to monitor stock levels, forecast demand, and coordinate with the warehouse team to ensure timely production and order ---------- munication with Sales Representatives: Collaborate with our sales representatives to gather valuable insights, relay customer feedback, and adjust strategies to meet sales targets.

Quality Assurance: Regularly review the product catalog for accuracy, ensuring correct pricing, product details, and presentation, and making necessary updates.

Data Analysis: Analyze sales data, customer feedback, and other relevant metrics to identify trends and opportunities for improvement.

Problem Solving: Address and resolve customer issues, discrepancies in orders, and any challenges related to order fulfillment or product information.

Qualifications:

• Proven experience in online sales and account management, preferably with Shopify.
• Excellent communication skills, both written and verbal, to provide top-notch customer service and work effectively with colleagues.
• Exceptional attention to detail and strong organizational skills.
• Proficiency in inventory management systems, preferably Cin7.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with e-commerce and wholesale sales best practices.
• A good command of Shopify, including product listing and order processing.
• Self-motivated and a team player, with the ability to take initiative and drive results.

Please include your CV in your application.

Preferred:
Experience in Fashion, Beauty or Home Decor industries.

Job Type:
Full-time (40 hours a week) Tuesday-Saturday 4am-1pm PHT.

Pay Scale & Benefits:
Based on work experience. Healthcare and internet benefits after probationary period.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to ----------