Customer Support and Quality Assurance in Accounts Payable Automation

CondoWorks is an accounts payable automation platform for property management based in Canada. We've been growing since launch four years ago and serve property management companies in Canada and the US. Our team is small but has previously built leading SaaS and payments companies. There are many opportunities for growth, mentorship, and greater ownership for someone who's interested in startups, property management, accounting, and payments.

We're looking for someone full-time to execute a few areas of our operations:

1. Invoice QA: validating/correcting automatically extracted invoice data

2. Queued invoices: processing of received invoices that our system couldn't process automatically

3. Vendor mapping: mapping global vendors from our system to those of our clients in their property accounting systems

4. Customer support via our email/ticketing system. Our users are primarily property managers, property accountants, management company head office staff, vendors, and board members.

About half of the time would be spent on the support area.