AMAZON FBA and SELLER CENTRAL SPECIALIST

VIRTUAL ASSISTANT / AMAZON FBA and SELLER CENTRAL SPECIALIST
Synergy Wetsuits
Minden, NV

SUMMARY:
• Location: Virtual
• Experience: 4+ years Amazon Seller Central
• Commitment: Full-time position (30 hours/week), Mon-Fri 7am-1pm US PST (10pm-4am Manila local time).
• Compensation: $8/hr. DOE + $50 Health and SSS Benefit Allowance/mo. + 13th month bonus

Synergy Wetsuits, a triathlon wetsuit, apparel and accessories company based in Minden, NV USA is seeking an experienced Amazon FBA and Seller Central Specialist who has the passion and drive to be a part of something special. Successful candidate will serve as an integral part of our Amazon sales and marketing team and should possess experience with Amazon Seller Central as well as developing campaigns for an overall brand strategy. We are looking for someone who is self-motivated, has a great attitude, and can consistently perform at the highest level with minimal supervision.


JOB DESCRIPTION:

Successful candidate will provide support to Operations, check/respond to Amazon customer emails, research/create product listings, monitor/respond to product reviews, create/manage campaigns, create/follow-up open-issue cases, and audit inventory. Must be available able to work Mon-Fri 7am-1pm US PST (10pm-4am Manila local time).

You must be able to pass a background check.


MUST HAVES:

• Bachelor’s Degree is strongly recommended.
• 4+ years of virtual assistant support experience.
• 4+ years of customer service or inside sales support experience in the endurance sporting goods, apparel or related industry.
• 4+ years Amazon Seller Central FBA experience.
• Strong computer proficiency with Microsoft Office (Word, Excel. Outlook); ability to learn new systems quickly.
• Strong desire to learn and educate about company products/technology.
• Must have strong communication skills. This includes the ability to write and speak clearly in a variety of settings to deliver a high level of customer service, and ability to respond effectively to sensitive inquiries or complaints.
• Ability to create and improve processes. Must be a self-starter with exceptional organizational skills, analytical ability, and strategic planning.
• Demonstrates a high degree of professionalism in communication, with customers, peers, and management.
• Be an advocate for the customer; must be able to handle challenges with maturity and compassion.
• Must be available able to work Mon-Fri 7am-1pm US PST (10pm-4am Manila local time).


NICE TO HAVES:

• Proficiency with Adobe Creative Cloud (Photoshop, Illustrator).
• A passion for and participation in the sports we serve.
• Intimate knowledge of triathlon, competitive swimming and/or sporting goods industry is a ---------- SENTIAL DUTIES AND RESPONSIBILITIES:

• Support Executive staff with projects.
• Interact directly with Amazon customers via email, phone, social media, live chats for all Amazon Marketplaces, making sure all messages are addressed within 24 hours.
• Create/Manage Amazon FBA listings. Research keywords to be used appropriately.
• Manage FBA inventory. Create inbound orders to replenish inventory.
• Create/Manage product campaigns.
• Monitor/Respond to product reviews and remove negative feedback.
• Create/Manage cases with Amazon issues.
• Follow up post-sale with customers to ensure and enhance customer experience and create brand loyalty.
• Resolve customer issues by identifying problems and coordinating appropriate corrective action.
• Reconcile Amazon closed shipments and file claims on missing units for reimbursement.
• Inventory Adjustments and file claims on lost units.
• Communicate internally with management, sales, and warehouse regarding daily consumer activities and service issues.
• Complete all reports and records required and submit on a timely basis.



ABOUT SYNERGY WETSUITS:

Synergy Wetsuits was born in the early 1990s by Stefan ---------- was conceptualized around developing the best triathlon wetsuits, clothing, bikes and accessory products at a good value, while maintaining a balance between doing the work and living the sport.

Synergy Wetsuits is a tight-knit, high-performance multisport TEAM and we are seeking the best and those who want to be the best. We support each individual in our team who are committed to developing and creating the best products and customer experience in our industry. We have an entrepreneurial, fast-paced and fun, relaxed culture.

If you love to work hard, play hard, and are passionate about being the best at what you do, we'd love to meet you!

HOW TO APPLY:

E-mail the following to ----------

• Response to the following questions:

1. Do you have Amazon FBA Seller Central Private Label Brand experience? If so, how many years? Please explain in detail to what extent your knowledge is with Seller Central.

2. Do you have experience creating/managing Amazon listings? Tell us in detail your step-by-step process for this task.

3. Are you familiar with Amazon Seller Central/Amazon inventory reconciliation? If so, please explain in detail your knowledge of Amazon Seller Central and/or process of reconciliation.

4. Do you have experience with Amazon EBC’s? If so, please explain in detail the extent of your experience.

5. Do you have experience with Amazon returns processing? If so, please explain in detail the extent of your experience.

4. Do you have experience with Amazon Advertising Campaigns? If so, please explain in detail the extent of your experience.

6. Are you able to work Mon-Fri 7am-1pm US PST (10pm-4am Manila local time)?


• Resume.

• Video clip that tells us a little bit about yourself, stating why you are interested in this position and why you think you would be a good fit with our company.

Please note that any applications/submissions without the 3 requirements above will not be considered.