Email Technology Lead

Company: WTW
Shift: Mid/ Night Shift
The Role
- Lead the technical architecture, design, and roadmap for email systems
- Identify, document, publish and uphold standards, policies, procedures, and inventories
- Champion email services and solutions with business and IT stakeholders
- Work closely with internal teams in delivering email projects and tasks
- Solicit feedback from stakeholders and measure effectiveness and promote continuous improvement.
- Provide L3 technical support as needed
- Assist in mentoring team members in resolving technical issues and developing technical skills.
- Assist in developing internal knowledge base and training materials
- Follow Microsoft Roadmap to support evergreen change and ensure service stability
- Perform other duties as assigned
The Requirements
- Advanced technical knowledge of Exchange Online, on-premises Exchange, and hybrid environments along with email client technologies such as Outlook and OWA
- Knowledge and experience working with Microsoft Azure services including Azure Active Directory, Azure Active Directory Connect, Azure Automation
- Strong experience in requirements gathering, design and development of email solutions
- Knowledge of data classification, retention, data loss protection, and information rights management
- Expert knowledge of Powershell for management of M365 services
- Experience with patch and configuration management
- Experience with configuration of Exchange policies, SMTP relay, and mail routing
- Strong written and oral communication with the ability to provide training and present technical change to end users
- Working knowledge of email security solutions
- Strong troubleshooting skills with the ability to provide root cause analysis and recommend effective solutions