Customer Service Representative

Join our remote call centre company, InstantFrontDesk, which helps businesses receive inbound calls and set bookings/appointments on their behalf.

As a Customer Service Representative, you will be responsible for the following:

- Provide excellent customer support through inbound and outbound calls, emails, text messages, and online bookings.
- Provide knowledgeable answers to questions about our client’s product, service, pricing, and availability.
- Book appointments for customers to talk to the business owner for specific, target queries.
- Monday - Friday (8am-6pm PDT). However, you will not be working for most of that time as you will only need to be available to handle inbound calls that come through intermittently.
- Providing a daily report to managers and supervisors.

What you need:

- Strong experience in customer service via phone & online chat
- Relevant experience in a remote job or work-from-home
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multitask, organise, and prioritise work
- Excellent spoken English and confidence in speaking on the phone
- Have a responsible mindset, with a sense of ownership, and pride in your performance and its impact on the company’s success.
- Have critical problem solving skills, and ability to upwards manage.
- Ability to work autonomously and within a team - additional positions are expected to open up in the next 6 months.
- Long-term commitment - treat this as your career. There will be team manager positions available for strong performers.

What we can offer:

Remuneration Package:
- Paid training on all aspects of the role
- Salary range: $700 AUD base per month full-time capacity (when we've allocated enough businesses for you to manage). $250-$400 AUD per month during training and part-time starting period (at this stage, you'll only be working a few hours a day but need to be available to receive inbound calls from 8am-6pm PDT.)

Additional Perks:
- Opportunities for professional development
- Friendly atmosphere
- Online Interview process
- Fully remote position

To apply, please send an email to ---------- with your RESUME along with a voice recording answering these questions:
- Introduce yourself and confirm that you are available to work Monday - Friday (8am-6pm PDT)
- What is your job experience? Why are you the best person for this position?