Operations Associate (FT)

My name is Jacob and I am the owner of ---------- , a local house cleaning business in Cleveland, Ohio that has some big ambitions, and am looking for an incredible operations assistant to work with myself and our Operations team to help guide our company through the growth that we are experiencing.

This position will be full time with the opportunity to take on more responsibilities and continue to grow in the company. This position will be on the operations track within the company, with a path to become an Operations Manager in the future.

Why would you want to work with us?

We’re a small company that believes in taking care of our team and our ---------- om the benefits that we try to provide, to the positive and inclusive culture that we have built, Summit Maids is trying to build a company that is able to provide good jobs to great people.
Starting pay $500 USD/month plus bonuses (for ~40hrs/week with opportunity for additional pay or bonuses according to business demands)
Auto-raise after three months - No waiting around wondering if you’re going to get a raise.
Time off for holidays (Both US and PH) - More time with friends and family without losing out on pay and get paid extra for any holidays that you choose to work!
Unlimited PTO - Take time when you need it. Stay healthy, stay happy.
Opportunity for growth - You will be on track for promotions and increased responsibilities within the company. We are happy to invest in your growth through both opportunities and in ---------- iendly team - We like to have a good time together and I am looking for someone who takes their job seriously, but not themselves.
Impact - In a small company, everything you do will matter to our success.
I want to build a long term relationship with you and provide you every opportunity to grow with the company. I believe in treating my team with respect and kindness and that you should have a life outside of work.

What kind of work will you be doing?

Summit Maids exclusively focuses on residential cleaning. That means you’ll be working with many individuals and families to help schedule cleaning services for their homes and then coordinate our teams of cleaners to ensure that our cleaning teams arrive on time to the right location.
We’re here to try and help our clients live a better life, knowing that their home is being taken care of.

On a regular basis, you will be doing things like:

Answering phone calls and emails from prospective clients
Scheduling appointments from inbound calls
Coordinating with cleaning teams to assign appointments
Making outbound calls to update clients when things change with their appointments
Working with our cleaning team to ensure that we have coverage for all business hours across all of our locations
Monitoring and responding to inbound questions on our website live chat
Processing and scheduling new appointment requests that come through the website
Sending follow up emails to clients after their appointment is complete
Checking the weather forecast and adjusting appointments as necessary
Is there another skill you have that you want to show us? Let me know. I’m open to tailoring your responsibilities to help show off your skills and do the work that you enjoy.

Requirements

A friendly attitude
Fluent level English
Access to a reliable internet connection & computer
Comfortable talking on the phone
Quick responsiveness
Self-starter and able to think on your feet
Ability to work independently, with minimal oversight
Organized
Good at logical thinking
Cool under pressure
High degree of empathy and deep understanding of customer service WITHOUT just reading a script

Work Hours

US Eastern Time Zone 8am-5pm, Tuesday-Saturday. (Monday-Friday during training, switching to Tues-Sat once training is complete)
**Please take note of these hours and be sure that this will work for you.

To Apply

Please note: Follow the directions below *EXACTLY*. If you do not follow the directions, you will not be considered.

Head over to our website at ---------- and read all about our business, especially the ‘About’, ‘Jobs’, and ‘Community’ pages. Watch the video on the Jobs page. Get a feel for what we are about and how we do business.

If you think that you are a good fit for our culture and want to work with us, please send an email to ---------- with the subject line “I want to be an operations associate” and no more than one paragraph on why you would be a good fit for this role. Please be sure to confirm that the working hours will work for you.

After you send the email to apply, if you followed the directions exactly you will receive a response fro ---------- with a link to an application form. Please complete the questions in the form to be considered for this position. Forms that are not completed or only partially completed will not be ---------- the form, you will be asked your age. Answer ‘42’ to show your attention to detail. Bonus points if you know why I picked this number and include this in your answer.

Thank you very much for your interest in working with Summit Maids! If you have followed the directions above, I will respond to your application within one business day.