Dental Industry Support and Data Specialist

* Our Company *
Invedent ( ---------- ) is an Australian-based inventory management and marketplace SaaS application that helps dental practices manage and order dental supplies. We have just raised capital and are looking for top talent to join us in redefining the dental industry.

* Our Hiring Process *
1. Let us know that you are interested and send a resume (apply, email, shout, call)
2. Challenge to test your basic skills
3. Introduction meeting to get to know you & walk through your challenge
4. HIRED!!!

* Our Track Record (Why we're different) *
We are proud of our commitment to investing in and developing our tea ---------- mbers. Over the past two years, we have successfully trained and nurtured two junior dental nurses to become key leaders in our Support and Data divisions. Our investment in their growth and development is a testament to our belief in empowering our employees to achieve their full potential and drive success for both the individual and the company.

* About the Role *
This role requires extensive knowledge of dental practice and products used for dental procedures. You will be responsible for providing proactive and reactive support to our users and reporting to your team leader. Your day-to-day tasks will consist of the following:

* Account Management *
Check practice accounts and provide proactive support to ensure proper implementation.
Update CRM to communicate updates to other tea ---------- mbers
Respond to user inquiries and provide reactive support and assistance (voice and non-voice).
Improve and implement processes to enhance customer experience.

* Data Management *
Ensure accurate and complete information on products on Invedent's system
Ensure practice inventories are updated with all the products they need to place an order using Invedent.
Respond and assist with data-related inquiries from practices.


Don't ignore this opportunity. You might currently be freelancing or have a role at another company, and you're happy. But this opportunity doesn't come around daily, so why not check it out? Worst case scenario - you find out we are a perfect fit and don't take our offer.

We are looking for a unique individual with a passion for technical support and data analysis and a strong understanding of the dental industry and its products. We would love to hear from you if you fit this description and seek a challenging and rewarding opportunity.

IMPORTANT: Please apply to this role via this link, not via online jobs; only applications through the form will be accommodated:
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