Customer Support Specialist | Ecommerce

Responsibilities
- Responding to inquiries and complaints from customers by phone, email, or live chat
- Providing prompt, courteous, and professional service to all clients
- Troubleshooting technical issues and escalating complex problems to the appropriate department
- Maintaining accurate records of all client interactions and transactions
- Working closely with other members of the customer support team to ensure that all issues are resolved in a timely and efficient manner
- Identifying opportunities to improve the customer experience and communicating these to the team
- Actively selling company's products to customers

Requirements
- Bachelor's degree in a related field (e.g. business, marketing, communication)
- 2+ years of experience in a customer support role, preferably in the marketing or advertising industry
- Excellent communication skills, both written and verbal
- Proven success records in phone sales
- Ability to work well under pressure in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Experience using customer support software (e.g. Gorgias etc.)

Benefits and Conditions
- Independent Contractor Agreement
- Quarterly Performance Bonus
- Monthly Performance Bonus
- 13th Month Pay
- Health Insurance Reimbursement
- WFH Upgrade Allowance
- 15 Days Paid Time-Off
- 6 Company Wide Holidays
- 6 Country Holidays
- 100% Fully Remote
- 9 AM-5 PM CST

Please send your application through the form: ----------