Customer Service Expert

Company Background:

Blue Oasis Pool Services is a trusted and established provider of high-quality pool care services in Grapevine, TX. With over 20 years of experience in the pool industry, we take pride in offering expert pool cleaning, maintenance, repairs, and remodeling services. Our team of dedicated professionals is committed to ensuring our customers' pool experiences are safe, enjoyable, and hassle-free.

Job Overview:

Are you a customer service rockstar looking for a rewarding opportunity to make a splash in the pool industry? Blue Oasis Pool Services is seeking a dedicated Customer Service Expert to join our team. As the face of our company, you will play a vital role in ensuring our customers receive top-notch service and support.

Key Responsibilities:

Answer phone calls, respond to emails, and assist customers via chat, providing friendly and knowledgeable assistance.
Monitor and manage customer reviews, addressing any concerns, and proactively requesting reviews from satisfied customers.
Handle customer inquiries and concerns with professionalism, empathy, and efficiency.
Collaborate with our pool care experts to resolve customer issues promptly.
Maintain a deep understanding of our pool services and offerings to provide accurate information and guidance to customers.
Assist with administrative tasks as needed.

Requirements:

*Strong communication skills, both written and verbal.
*Excellent customer service skills and a passion for helping others.
*Proficient in using email, chat, and phone systems for customer support.
*Detail-oriented with the ability to multitask and prioritize.
*A positive attitude and a commitment to delivering exceptional customer experiences.
*A strong and reliable internet connection. 
*Mac or PC Computer (including webcam) with minimum i5, 8th gen or 8gb Ram for Mac.

To ensure you've thoroughly read the job overview, please answer this question in your application and include your favorite movie. 

What's the most important aspect of pool care that a customer should know, and how would you explain it to a first-time pool owner?

How to Apply:

If you're a dedicated customer service expert looking to dive into a rewarding career with a trusted pool care provider, we'd love to hear from you. Please send your resume and a brief cover letter with a link to your introduction video highlighting your work experience and why you are a good fit to the role.