Customer Service Representative | $3 per hour | Part-time to Full-time |20-40 Hours per Week | Join our Team!

Job Title: Customer Service Representative
Company: Tilco Trading

About Tilco Trading:
Tilco Trading is a thriving e-commerce company specializing in health and personal care products. We are an established Amazon seller committed to delivering high-quality products and exceptional customer experiences. As we continue to grow, we are seeking a dedicated and experienced Customer Service Representative to join our team.

Position Overview:
As a Customer Service Representative at Tilco Trading, you will play a crucial role in ensuring exceptional customer satisfaction in various e-commerce and social media platforms. You will be responsible for responding to inquiries, resolving issues, and providing information to our valued buyers.

Key Responsibilities:
- Customer Interactions: Respond promptly to customer inquiries through Amazon's messaging platform, email, and social media.
- Order Management: Assist customers with order-related issues, including tracking, refunds, and returns.
- Product Knowledge: Develop a deep understanding of our product catalog to assist customers effectively.
- Issue Resolution: Resolve customer complaints or concerns professionally and efficiently.
- Record Keeping: Maintain detailed and accurate records of customer interactions and transactions.
- Feedback Collection: Gather customer feedback and insights to improve our product listings and services.
- Compliance: Ensure compliance with Amazon's policies and guidelines in all customer interactions.
- Team Collaboration: Collaborate with stakeholders and tea ---------- mbers to share insights and improve overall customer support.

Qualifications:
- High school diploma or equivalent (Bachelor's degree is a plus).
- Previous customer service experience in an e-commerce or Amazon seller context is a MUST.
- Familiarity with Amazon Seller Central and marketplace policies.
- Excellent communication skills, both written and verbal.
- Empathetic and patient attitude when dealing with customer inquiries.
- Problem-solving skills and ability to handle customer complaints effectively.
- Proficiency in using social media messaging and email platforms.
- Fast learner, detail-oriented with strong organizational skills.

Benefits:
- Competitive hourly rate or salary
- Opportunities for performance-based bonuses
- Remote work
- Flexible work hours
- Collaborative team environment

How to Apply:
If you are enthusiastic about providing outstanding customer service in the dynamic world of Amazon selling, we encourage you to apply.

Please answer the following questions found in this Google form: ----------

Tilco Trading is an equal-opportunity employer. We welcome applicants from diverse backgrounds to apply.