Front Office Supervisor

Supervise front desk agents, ensuring that they provide exceptional service to guests.
Train and mentor front desk agents to ensure they have the necessary skills and knowledge to perform their duties.
Resolve guest complaints and issues in a timely and professional manner, ensuring that guest satisfaction is maintained.
Monitor front desk operations to ensure that all procedures are followed, and service standards are met.
Coordinate with other departments, such as housekeeping and maintenance, to ensure that guest needs are met.
Manage guest arrivals and departures, including room assignments and billing.
Maintain accurate records of guest information, including contact details and payment information.
Prepare and present reports on front desk operations, including occupancy rates, revenue, and guest satisfaction.
Perform other duties as assigned by the Front Office Manager.