Remote IT Helpdesk

• Experience in hardware, software, network troubleshooting, basic to intermediate operating system functionality or equivalent training and/or education is necessary.
• Must have Office 365 setup and administration experience
• Excellent troubleshooting skills with Windows Workstation operating systems
• ISP Support (DSL, NBN, Email and Website Hosting)
• Must be able to learn and support new and quickly-changing technologies.
• Ability to research solutions or information regarding technical issues.
• Excellent work habits under pressure.
• No issues with attendance.
• Excellent interpersonal skills.
• Must be detail oriented. Excellent vision required.
• Must have a good command of the English language in order to provide effective conversation with the clients (call, email/chat, documentation).
• Needs ability to use a keyboard to enter and retrieve data.
Has the necessary technical requirements to enable a work-from-home setup.