Airbnb Customer Service VA

Apply through this link to be considered for the role: forms.gle/sC2jEFfKohFqWcSH7

Job Description: Looking to hire a rockstar to help with our Airbnb portfolio of around 30 properties. They will be responsible for everything to do with Guest Satisfaction during their stay. We’re part of a fast-growing company where we encourage our tea ---------- mbers to work hard but also remember to have fun. We’re looking for a self-starter with great problem-solving skills who always has the best intentions of guests in mind. Strong communication and organizational skills will be critical to the role. We're looking for 60 hours/week and pay between $600-$900/month.

Job Role:
- Answering guest inquiries in the form of platfor ---------- ssaging, text and call
- Managing reservations, cancellations, calendar
- Handling dispute resolutions with the platforms
- Solving problems as they arise: coordinating repairs, hot tub maintenance, etc.
- Coordinating with vendors: cleaners, maintenance, etc. as needed
- Ordering supplies as needed
- Learning the ins and outs of all the properties we own and manage
- Ad-hoc projects in the meantime

Requirements:
- Prior experience working with Airbnb Customer Support OR a STR property management company
- Bonus: Experience working with Hostfully, Breezeway, Slack, etc.
- High Proficiency in the English Language and has world-class communication skills: in reading, writing, and speaking.
- Strong problem-solving skills
- 56 hours/week: work 6 days/week, rest 1 day/week, while working 9-10 hours a day