TEAM MANAGER

RICH SOLAR is the leader in the off-grid solar industry. Located in Ontario, CA, we are seeking a full-time (8am-5pm PST) Team Manager in the Philippines that has the ability to multi-task in a fast-paced environment. This is an on-site job that requires reporting to our physical office in Manila.

Job Description
* Establish a vision, strategy and execution plan for the country; lead the team on the ground to execute within collaboratively aligned timelines
* Manage every aspect of growth across the sending countries: customer acquisition and retention strategy, pricing, customer experience, team development and coaching
* Report to the HQ executive leadership team on progress, insights and needs, leveraging operational prowess with a data-driven test-and-learn mindset
* Think creatively on ways to unlock growth, improve profitability and increase brand awareness
* Hire, inspire, develop and retain top, diverse talent
* Collaborate closely with both internal and external stakeholders including the Customer Service, Finance, Tech, Legal, HR , Global Sourcing and more
* Build trust-based relationships with local communities and commercial partners in the country to increase brand awareness and unlock growth and unit economics improvements
* Monitor, understand, and interpret specific growth, operational, and financial metrics to improve execution

Requirements
* Advanced stakeholder management capability * Proficient in Digital Marketing and Customer Service, someone with experience managing a Call Center
* Experience building, developing, managing and leading teams
* Strong analytical skills and ability to make data-driven decisions. Familiarity with pulling and presenting insights from data using 5 to 8 years experience in a fast paced and high growth-environment such as startups, operations, consulting or similar
* Bachelors or Advanced degree
* Fluent in English

Recommended KPI:
* Human Resources Management (Weighting 25%)? score 0-10?targeted minimum is 7
Key factors including Unwanted retention, Performance Management Effectiveness, Recruiting effectiveness
* Expenses Management (Weighting 25%) : score 0-10?targeted minimum is 8
Key factors including highest efficiency with lowest cost, staying within budget, no surprise cost
* Communication (Weighting 25%): score 0-10?targeted minimum is 8
Key factors including communication with HQ top management, communication with local teams on global strategy and targets, communication with local partners
* Job knowledge(Weighting 15%): score 0-10?targeted minimum is 9
* Problem Solving(Weighting 10%):: score 0-10?targeted minimum is 9