Remote Network Administrator

We are a local MSP company in our area and we are seeking a dedicated and knowledgeable remote network administrator professional to join our team. The staff will play a critical role in providing computer and network-related support to our clients. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and exceptional customer service abilities.

We are located in Canada, and hours will be from 9AM EST to 5PM EST.

Key Responsibilities:

Provide technical support to clients by troubleshooting and resolving hardware and software ---------- stall, configure, and maintain computer systems, peripherals, and software applications.
Diagnose and resolve network connectivity issues.
Collaborate with tea ---------- mbers and clients to ensure efficient IT operations.
Document and maintain accurate records of IT support requests and ---------- cate clients on best practices for IT security and usage.
Stay current with industry trends and technologies to provide up-to-date solutions.
Perform system backups and data recovery procedures.
Assist in the setup and maintenance of IT infrastructure.

Qualifications:

At least 3 years of experience with dealing with networks and computers troubleshooting
Intermediate to advanced to network administrator and server troubleshooting
Network certification or MCSE a plus
Bachelor's degree in IT, Computer Science, or a related field preferred.
Relevant technical certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) is a plus.
Proven experience in IT support or a related role.
Strong knowledge of Windows and Microsoft 365 operating systems.
Proficiency in troubleshooting hardware and software issues.
Excellent communication and interpersonal ---------- accent with English.
Customer-focused attitude with a commitment to delivering high-quality support.

Please provide me with your Resume and any technical certifications or relevant qualifications you hold. Also, as preliminary questions, please these questions,

Send me a link to your resume and a voice clip by introducing yourself and describing your IT experience.