Customer Service Representative (Shopify and Amazon)

We are a growing digital consumer brand and are looking for a motivated and talented Customer Service Representative with a customer-first mindset to join our team on a remote basis. As a customer service representative, you will be responsible for handling customer service inquiries for multiple e-commerce brands throughout multiple channels (email, Shopify, and Amazon messaging)

Responsibilities:

• Monitor email inboxes and check inbound messages and inquiries on a regular basis throughout the day
• Respond to customer questions with solutions
• Create and maintain an internal record of frequently asked questions
• Provide support to our customers and ensure their satisfaction with our products and service
• Always a positive mindset
• Other admin support and special projects

Qualifications:

• Strong background in customer service and support, as well as be well-versed in Shopify and Amazon
• Excellent communication skills and ability to multitask effectively
• Ability to work independently and be proactive in identifying and resolving customer issues, and escalate when necessary
• Strong written and verbal communication skills
• Fluent English speaking
• Proactive and self-motivated
• Ability to work collaboratively with a team but also take initiative and work independently

Benefits:

• Competitive salary based on experience
• Opportunity to work at a fast-growing ecommerce with a fun and talented team of go-getters
• Flexible schedule
• Room for growth and advancement within the company

Experience:

• Google Suite
• Shopify
• Amazon