Virtual Assistant for Short-Term Letting Company

We are a UK-based short-term residential letting company seeking a highly skilled Virtual Assistant to join our team. We pride ourselves on delivering exceptional guest experiences and require a detail-oriented individual who can handle daily guests comms tasks (phone, email and chat) and support on administrative tasks.

Job Description: As a Virtual Assistant, you will play a key role in managing various aspects of our operations, including guest support, property listings, and communication with online travel agencies (Airbnb, ---------- , VRBO, and others). Your daily tasks will involve guest check-ins and check-outs, coordinating cleaning and maintenance, handling guest inquiries by phone, email and chat, rates/pricing management, and managing all our property listings using channel manager tools like Tokeet.

Key Requirements:
• Fluency in English for effective guest support through phone, email and chat
• Experience as listing manager with Airbnb, ---------- ,VRBO and Channel managers like Tokeet (can do daily pricing updates; weekly/monthly listing updates; create/update email templates)
• Calendar Management (coordinating/arranging cleaning and maintenance schedules)
• Proficiency in Google Workspace for data entry and record keeping
• Experience as a Guest Support VA with excellent customer service skills
• Advanced computer skills and ability to multitask
• Strong administration skills with meticulous attention to detail
• Reliable computer/laptop (with extended monitor), internet connection, and backup data
• Ability to work as part of a small team with regular Zoo ---------- etings

Work Hours:
Monday - Saturday - 12pm - 6pm (UK Time)

Our Offer:
•Hourly rate: $3.25 USD
After 3-month induction period:
•Pay rise to $3.50/hr
•10 days of paid holidays per year (commensurate to working hours)
•13th-month paid bonus (commensurate to working hours)
•Pay review every 6 months

To Apply: Please send a link to your resume or email it directly to ---------- look forward to reviewing your application.