Administrative Assistant for Australian Residential Cleaning company

We are an Australian-based house cleaning company looking for a full-time, home-based customer support agent to work with our customer support & sales department.

Your daily responsibilities would include:
1. Send a daily report detailing completed and ongoing tasks.
2. Take inbound sales calls, customer requests and/or complaints and make outbound calls.
3. Respond to customer questions and complaints via phone call, email, live chat, or Facebook messenger.
4. Provide service quotes & make sure to do a follow up with the leads.
5. Book new jobs, assign jobs to teams, reschedule &/or update service jobs in our booking calendar system.
6. Provide teams with support relating to jobs they are conducting
7. Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives

We are invested in our agent’s success. You will go far if you are:
- A fast learner
- A great communicator
- Calm and collected under pressure
- Can help us optimise our current processes
- Work well on your own

This is a full-time position. You need to have excellent English skills.

Work hours are Monday to Friday 9:00 am to 5:00 pm, Australian Eastern Standard Time

A$6/hr (Australian Dollars) to start, with raises every 6 months, and performance bonuses every 3 months

If accepted, you will be provided with training to help respond to customer queries via phone call, email, live chat, & Facebook messenger.

How to Apply:
Send an email to ---------- with the subject line: “I want to be the best customer service rep you've ever had”.

Please include a link to your OnlineJobs.ph profile within the email when you apply then complete the Google
form you will receive in an email.

Note: After you send the email to apply, you will receive a response fro ---------- with a link to a Google form. Please
complete the questions in the Google form to be considered for this position. Forms that are not completed or
only partially completed will not be ---------- the form you will be asked your age. Answer 99 to prove you
are paying attention to detail.

I look forward to working with you!