Virtual Assistant/Social Media Marketing/SEO

Position
Virtual Assistant / Social Media Marketing / Email Marketing / Customer Strategy / Email Monitoring / Job Scheduling / Quoting & Invoicing / New Business Research

Type of Employment
Full Time - ***Please do not apply unless you are able to work 40 hours per week, 7am to 4pm Eastern Time***

Salary
$550/month salary + $14.92/month Philihealth contribution + $33.89/month SSS contribution + 13th
month (pro-rated first year)

Job Description
We are a growing business (9 years) in Central Florida, USA seeking an individual who is extremely focused and dedicated to growing with us and seeking long term employment. The ideal candidate has worked for an employer in the USA on Eastern Time before. Must be able to stay awake and active during 7am to 4pm Eastern Time.

A highly motivated, energetic, bright and eager to learn team player to help us with social media marketing and monitoring of results. The position is ideal for someone with some graphic background and great English writing and communication skills. The role requires daily posts on all major social media platforms. The role also requires email marketing campaigns and email organizing and monitoring of incoming and outgoing communication with customers.

This position is for a candidate who is willing to take an active role in other areas with our instructions as well. Must be flexible and willing to take on other administrative tasks that arise based on business needs. The perfect candidate must be patient, professional, diligent, bright, curious and eager to grow on a professional level with our company. Also it is mandatory that the 40 hours is fully dedicated to doing work on behalf of our company without exception. Must be available online or via whattsap messaging during working hours without exception and be responsive at any time needed.. Also must be willing to work 7AM to 4PM ET time and will be given an hour lunch break each day. Daily duties will be focused around providing virtual assistance, social media marketing, email campaigns, efforts to help target customers (homeowners, building contractors, realtors, interior designers using innovative tools. Your ideas are welcome and can be discussed and implemented under our guided supervision.

This position has the primary responsibilities:
1. Social Media Marketing and Email Marketing campaigns and monitor customer responses to help drive activity
2. Monitoring all company emails on a daily basis and informing us of emails requiring action
2. Entering & Maintaining Customer, Vendor Supplies list in Job scheduling software.
2. Using software to create new quotes and tracking through conversion to actual invoice and payment.
3. Scheduling jobs and creating work orders for field technicians. Updating google calendars of meetings with customers.
4. Gathering customer testimonials for Google my business and website.
5. Researching internet to identify building contractors, realtors and interior designers.
6. Other routine Virtual Assistant requests that may arise. We will provide training as needed to help with your growth, including website SEO.

We are a finished custom carpentry company. Many of our customers are high end residential homes, but we do have some commercial businesses (restaurants, bars, hotel dining areas, and general office spaces) as well. Our industry is very competitive, and we must differentiate ourselves with next level customer service, professionalism, quality and innovation.
We need a Virtual Assistant that is fast thinking, very dedicated to the tasks provided, creative, extremely organized and understands what it takes to satisfy high expectation customers. Our company’s mission is to keep our “Customers for Life” with them coming back and giving their referrals. The successful candidate must display the willingness to be flexible, brainstorm, learn new processes and software when needed, and to navigate through minor changes in job responsibilities to facilitate the needs of our growing business.

With the vast construction of homes and businesses in Central Florida as well as the renovation of existing ones, our company has significant continued growth potential. Therefore, we must be organized and structured with streamlined processes that will lead to automation and clear, timely communication with our customers.

We believe in providing clear, easily transitioned, documented processes that keep things working efficiently. We are working on creating step-by-step instructions (Standard Operating Procedures) for the processes the new Virtual Assistant will be performing. This will include the inputs, steps for completing the tasks and the outcomes and reports that will be generated on a regular basis. We communicate with email, phone and zoom when needed, and we provide documented work instructions via Google Docs and Loom videos where available.

To explain in more detail, the Virtual Assistant will check the company shared email routinely throughout the day and distribute the information as needed. Daily our Virtual Assistant will enter new customer information and maintain supplies and vendor information in our software. You will use this stored information to create quotes, convert quotes to jobs, schedule jobs, assign jobs to field crew (time on each job updated for reporting) and convert quotes into invoices upon job completion. Also ensuring that collected customer deposits and final payments are properly updated to job/customer. You will be required to track the automated emails to customers generated by this software. The Virtual Assistant will routinely follow up via email to our customers at the end of each job to solicit their review on google and our website. Also routinely use targeted keyword search on the internet to locate and record information for further prospective customers for e.g., builders, general contractors, realtors and home designers within Central Florida. We pride ourselves on our 5.0 customer reviews and the reputation we have built as putting our customers first and it is important that the qualified candidate is someone that will do the same.

CFL Custom Carpentry was founded in 2014 with two owners. We currently have 3 employees that does our customer installs. We are actively working on interviewing more carpenters. We typically have 3 to 4 open projects each month, with planned growth.

Our successful candidate will have:
- Strong ethics and be dedicated to meeting job requirements within the alloted time
- Initiative and self drive to work in a virtual environment without constant monitoring
- Accountability for completion of assigned tasks with minimal supervision
- Desire to be a strong member of the team in an impacting role
- Strong English speaking and writing skills
- Ability to follow specific directions
- Willingness to be punctual and consistent
- Ability to work on U.S.A. Eastern time zone from 7am to 4pm ET, without distractions
- Ability to get acclimated with our client invoicing software
- Strong internet research skills
- Familiarity with Google Docs / Sheets
- Familiarity with Social Media Marketing
- Familiarity with customer relationship, added strength would be familiarity with customer acquisition
- Ability to use Zoom and Loom with video conferencing when needed
- Ability to think critically
- Desire to pay attention to detail and accuracy
- Great interpersonal skills
- Good phone / email skills
- Patience and persistence to complete sometimes tedious tasks over and over again each day
- Must Have "DISC" assessment test completed prior to application.

Please respond by Wednesday, September 20th with your credentials and interest and we will advise of next steps in the interview process.