Home based Customer Happiness Specialist

Our Customer Happiness Specialists are the first point of contact for our amazing customers. They help our customers with all types of inquiries. Because our #1 company Core Value is "Surprise and delight customers by consistently over-delivering," it's one of THE most important jobs at The Hero Co!

As a Customer Happiness Specialist, you'll assist customers with placing new orders, returning products, refunds, and subscriptions. And as it’s now 2021, and we are a dot com, you will not just interact with customers on the phone but also via emails, live chat, and social media.

Your Responsibilities
*Answer incoming product, fulfillment, and billing inquiries.
*Place outgoing calls to follow up on questions received through voicemail or email.
*Help customers place product orders and adjust subscriptions.
* Answer questions/comments on chat or social media.
*Provide above and beyond - WOW - service, focusing on building a relationship.

The Ideal Candidate
*Has a passion for being healthy.
*Sounds pleasant and professional.
*Has high-level technical and internet navigation skills.
*Has strong customer service skills.
*Enjoys talking on the phone.
*Has knowledge and/or experience in health, nutrition, supplements, or an empathy role.
*Has a passion for helping people and building ongoing relationships.


If this sounds like you, you might be the person we’re looking for!