Admin Assistant

Would you like to work for a small but fast-growing U.S.-based web design & hosting company? Our clients are based all in the U.S., but our team expands across four time zones (mostly in Central & Eastern Europe & Philippines).

We're looking for the right cultural fit for our existing team. Somebody who is enjoyable to work with, easygoing, and not so easily stressed. This person is somebody with whom our customers would say is very friendly, kind and polite. From a metrics standpoint, this would be somebody who can “Get Things Done”.

We have a position open for an Admin Assistant to work full time hours from home.

Responsibilities include:
Ensure smooth, timely and professional handling of all customer service related queries and requests. You would need to channel the concern(s) to the proper department such as sales, support, or project management using...
Live-chat software,
Support ticketing software (HelpScout)

Assist with the following activities, for which you will be trained.
Building site menu structure for Wordpress sites
Adding new projects and customers on our project software (Teamwork.com)
Installing Google Analytics for websites
Setting up DNS records for clients
Provisioning web hosting using our web management software
Setting up our new customer sites for a backups using plugin software
Create email addresses as requested by customers
Sending out Project Delay worksheets to any customers who are delayed
Organizing customer files on Dropbox
Other administrative support as required

Here is what we are looking for in you to be very successful in our company:
You can work 40 hrs a week, Monday to Friday, 9pm - 5am PHT; 8am-4pm CDT
Communicate in a team environment with your coworkers (via Slack or Skype)
You are very comfortable talking on the phone, and you have great phone skills.
You have a good command of the English language and write with very correct grammar.
You are a person who is pleasant to be around.
Fluency in English is a requirement. Having a great American accent is a plus. (or Canadian!)
Bonus points if you can do a Wisconsin accent. (just kidding!)
Somebody who is proactive, not reactive.
Experience with Wordpress is a must.
Past experience working remotely for an online business

How to Apply
If you are interested in applying, please reply to this posting with ONLY the secret phrase of "Hello From The Other Side". Nothing else. It's just five words. We will reply back with a link to the actual application form.