Customer Service (Japanese Language Required) for E Commerce Company

JOB OVERVIEW

JOB RESPONSIBILITIES

-Assisting the customers in answering questions and determining the issue solving to ensure that the customers are understood enough.
-Perform good communications with customers
-Overseeing completions of each question from customers and tracking the issues.
-Updating the daily issues that the customers’ response of the order or delivery (customer service)
-Creating detailed reports of customers
-Coordinating with the entire team for follow-ups on delays
-$0.20-$0.50/ handled email

QUALIFICATIONS AND SKILLS
-MUST HAVE the ABILITY to speak, and write JAPANESE LANGUAGE
- Japanese fluency level has to be on a business level including reading Kanji. (at least N2 or higher)
-Must have a keen eye for detail
-Ability to multitask and willingness to learn
-Proficiency in Internet applications (Word and Basic Excel)
-Excellent communication skills
-Must be able to work on graveyard shift
-Part time for starters but can be offered full time after the probationary period and evaluation
- A stable and high-speed internet connection with a minimum speed of 10mbps for seamless communication.
-Must have a power back up for power disruptions.

Business Hours

Between 11pm to 8am Philippine time
Weekends included.
Minimum of 4hours daily
Work hours can be discussed