eCommerce B2B Sales Ops Specialist

What you’ll do:
? As a B2B eCommerce Operations Associate, you will contribute to the growth and
success of our reseller program by implementing best practices, driving business growth,
and establishing a strong foundation for long-term success.
? Reseller Management: Proactively engage with resellers and distributors, fostering
strong relationships and providing excellent customer ---------- rve as the primary
point of contact for all reseller inquiries, addressing their needs via email and phone
communication.
? Order Management: Efficiently process incoming orders from resellers, ensuring
accuracy and timely fulfillment. Take responsibility for generating and sending tracking
numbers to resellers, ensuring transparency throughout the shipping process.
? Program Expansion: Identify opportunities for expanding our reseller program. Assist in
developing strategies and initiatives to attract new resellers, increase sales, and drive
revenue growth.
? KPI Tracking: Monitor and analyze KPIs related to reseller operations and overall
eCommerce performance. Prepare reports and present data to management,
highlighting areas for improvement and implementing actionable solutions.
? Project Management: Provide support in project management initiatives related to
eCommerce operations. Assist in coordinating the onboarding process for new retail
establishments, ensuring seamless integration and adherence to established guidelines.
? Lead Sourcing: Actively source leads and potential resellers through various channels,
including market research, networking events, industry associations, and online
---------- velop and maintain a robust network of prospective resellers.
? Sales Pipeline Management: Manage the sales pipeline for reseller accounts, ensuring
a consistent flow of leads and opportunities. Track and prioritize leads, nurturing
relationships and driving them through the sales cycle.
? Program Optimization: Continuously assess and optimize the reseller program based
on market trends, competitor analysis, and customer feedback. Propose and implement
innovative strategies to improve the program's efficiency, profitability, and overall
effectiveness.
? Ad-hoc Operational Tasks: Assist with ad-hoc operational tasks as needed. This may
include assisting or other operational responsibilities that arise.

The ideal candidate has:
? 3-5 years of previous experience in B2B eCommerce operations, reseller management,
or a related field is preferred
? Excellent communication skills, both written and verbal. Ability to effectively engage with
resellers and distributors, responding promptly to inquiries and providing professional
support.
? Strong organizational skills and attention to detail. Ability to manage multiple tasks and
prioritize workload effectively.
? Analytical and problem-solving skills, with the ability to gather and interpret data to drive
operational improvements.
? Flexibility and adaptability to work in a fast-paced and rapidly evolving eCommerce
environment.