Amazon Resolution Specialist

Hello,
We are an e-commerce company based in the United States and South Korea.
We are looking for a Amazon Resolution Specialist.

Requirements for the position are:
Case/ Issue Management- Diagnoses, resolves, repairs and provides support ranging from simple to complex technical product issues and errors
-Investigates suspicious activity and behavior that could pose a risk to client's Amazon Accounts
-Escalates all necessary transactions that involve a higher tier decision-making and/or processing
-Ensures proper documentation of all transactions handled through project management tool such as ASANA
-Identifies root cause of policy violation or listing health issues, communicating documentation needs to cross-functional tea ---------- mbers and following through to resolution

Process Improvement- Ensure strict compliance to Amazon's policies and procedures
-Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
-Assists in identifying deficiencies and weaknesses in the Amazon Internal control system and develops recommendations

Customer Service- Ensures that customer queries are answered to their satisfaction and in a timely manner.
-Needs to address customers’ concerns related to the services and provide the best solutions for their needs via a variety of communication channels
-Communicates effectively to ensure smooth resolution of issues
-Tracks enquiry resolution progress and proactively communicate with customers with a status update or resolution

Business operation assistance- organizes the tasks, planning, and participating in business meetings, both externally and internally
-has above average knowledge on google sheet
-has willingness to learn and perform tasks in different department functions

Apply only if you have at least 2 years of direct and/or related ---------- applying, please use this as the title of your application as: I am a seasoned Resolution Specialist. If you are interested in the job and if we find you fit for the job, we will set up a short Skype video call interview.

Thank you for your interest, and I look forward to speaking with you soon.