Aged Receivables Associate

Aged Receivables Associate
Atlanta, GA

The Role
We are searching for an Aged Receivables Associate to join our Team. Reporting directly to the CEO and Chief of Staff, you will grow our South Eastern footprint by assisting with hiring initiatives, onboarding initiatives and other special projects. Your primary role is to ensure a detailed and organized setup of our processes, onboardings and current systems in place.


What You’ll Do:

- Collections Management:

Proactively contact rental guests with outstanding balances through phone, email, and other communication channels.
Maintain a record of all communication and payment agreements with guests.
Collaborate with the Manager to develop effective collection strategies and escalate unresolved issues as needed.
Ensure compliance with company policies and legal regulations while pursuing collections.

- Collection Process Oversight:

Take ownership of the collection process from initiation to resolution.
Monitor and track outstanding balances, updating records regularly to reflect payment progress.
Generate reports and provide regular updates to the Finance Manager on the status of aged receivables.

- Communication Auditing:

Review and audit internal and external communication related to chargeback scenarios.
Verify the accuracy and completeness of documentation and communication in dispute resolution cases.
Maintain organized records of communication for reference and reporting purposes.

- Booking Channel Expertise:

Develop a comprehensive understanding of all booking channels used by the company.
Familiarize yourself with the specific chargeback processes associated with each booking channel.
Collaborate with the Finance Manager to ensure consistent handling of chargebacks across different platforms.


Requirements:
2+ years of experience in hospitality or multifamily industry related role or accounting
Highly organized and attentive to detail
Exceptional time management skills with the ability to prioritize responsibilities in a fast-paced environment
Demonstrated ability to consistently meet deadlines
Strong interpersonal skills and able to convey complex principles through written and spoken correspondence
Ability to read and interpret documents including real estate contracts, leases, and financial statements.
Highly adaptable and a clear-thinking problem solver
A self-starter on individual projects and a contributing member on team projects
Experience in Microsoft Office with emphasis on Excel
Desire to contribute, ask questions, and ask for help with needed
Neat, clean, and professional at all times
Salesforce experience preferred

Benefits & Perks:
West Home aims to create a workplace that fosters both personal and professional growth. Our Benefits include:
Competitive compensation package
Growth - we are at the very early stages of our company growth cycle, so there is plenty of upward mobility!

About Us:
Backed by a custom suite of software-enabled tools and processes, West Home is reimagining the urban living experience by delivering a new product type predicated on flexibility, consistency, and streamlined operations. This new sector, called “Flexible Living”, merges the consistency of a hospitality experience with the comfort and space of traditional apartment homes. At West Home, we believe locking into a traditional year long lease should be a choice - not a prerequisite for housing. That is why we empower our community base to live on their own terms across our unfurnished and designer level furnished inventory for stay duration lengths spanning a few nights to a year+ and any duration length in between. westhome.co

Our Core Values and Mission:
We are on a mission to redefine the standard of living by matching experience with ---------- novation, integrity, accountability and transparency, are our guiding core values in our relentless pursuit of delivering meaningful and soulful experiences for our community base. Our team consists of talented individuals with diverse professional backgrounds who all share a collective passion for design, technology, exploration, and a commitment to questioning traditional methods of doing things.
West Home is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, color, religion, gender, gender expression, sexual orientation, age, national origin, disability, marital status, or military status.