Customer Service Agent

Let’s Get Moving strives to deliver not only the greatest moving services but to give you service that helps relieve all stress during relocating. We know that relocating your home or business can be a difficult process, but our award-winning movers work hard to minimize any concerns you may have. As a full-service moving company, our expert relocation professionals offer various moving services to accommodate your needs. Our movers and packers have extensive training to ensure that we exceed all your expectations.

As a Customer Service Representative, you will provide quality and efficient customer service to all LGM customers and the goal is to obtain more business from the customer through satisfaction.

DUTIES AND RESPOSNSIBILITIES:
Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
Learn the software systems used by the company to be able to communicate ---------- nd daily reports on feedback from already serviced customers.
Work with colleagues when necessary to resolve customer complaints.
Provide feedback to other departments to help improve sales, marketing, and business processes.
Learn about the service inside and out to be able to answer any questions from customers.

QUALIFICATIONS:
Must be computer literate and able to use Microsoft office and various software programs including accounting, inventory and tracking software
Ability to interpret and follow company processes and procedures, and assist with development and refining procedures as needed
Multitasking and attention to detail is a must
Demonstrate excellent customer service skills and understand the value of genuine customer service
Must be available to work 5 days a week, Monday to Friday, and additional, as occasionally required

EXPERIENCE:
Customer service: 1 year (preferred)