Amazon Order Fulfillment / Customer Support Expert / Product Research (NIGHT SHIFT) --- Virtual Assistant

- To handle all customer related inquiries / returns processing / refund collection & monitoring / complaints and Order Fulfillment are the MAIN JOB responsibility
- Product Research / Listing is the secondary responsibilities
- We need a problem solver, analytical thinker, and loves to deal with customer issues and complaints with ease and calmness.
- Extensive experience in Customer Service field is a must (Amazon related or not)
- ONLY those who are VERY knowledgeable in an Amazon online business operation will be considered
- Must be able to communicate in ENGLISH language via Email correspondence and possible customer phone calls.
- Must be knowledgeable in the USA culture and norms to better understand US customers.
- Knowledgeable in Amazon Seller Central and Amazon related tools / software like Ecom Solutions, Kibly, Freshdesk etc. is a must
- We only need FULL-TIME employees who are willing to work at least 8 hours a day (night shift Philippine Time and at least 40 hours a week availability to work) will be considered. Please DO NOT apply if you don't fit the Work Time needed for this position.
- Preferably College Graduate that is Business, Psychology, and/or Communication-related.
- Promotion and salary increases are open to employees who exceeds performance expectations
- Must have a very reliable Computer / Laptop and WIFI connection