Freshdesk Customer Support Manager

We are looking for a full time customer support rep who WILL NOT settle for average in anything they do.

If you are hungry to learn, grow, work hard, and develop all the skills, traits, and beliefs of a strong leader that provides value to the marketplace, then keep reading!

Salary starts at $500 a month but has potential of up to $600 - $800 a month depending on your performance.

Your jobs will be:
-Respond to email through Freshdesk and social media comments
-Keep track of the status of all orders and communicate with our supplier
-Come up with ideas to improve our product based on negative customer feedback
-Build automations and canned responses on Freshdesk
-Write blog posts to educate customers on their problems and our product

Qualifications:
- Proficiency in Freshdesk
- Fluent in English
- Proficiency with Excel / Google Sheets

Trail Task:

Demonstrate your customer service by responding to these sample tickets:

1. Ticket: I purchased two of your foot massagers. First, the boxes and instructions were in Chinese I assume. And when I tried to use it, both device won't work at all. How do I go about getting a refund? I spend almost one hundred dollars and can't use either. Very disappointed. I really wanted to use the product.

2. Ticket: I paid extra for Priority Processing. My item hasn't even been entered into the system yet! What is the hold up?

3. Ticket: You don't offer visa on your website.

Last Question:
What would you do if you get lots of tickets saying there is a defect in the product?

*APPLICANTS WITHOUT A TRIAL TASK WILL NOT BE REVIEWED

Show us you strive for excellence with this trial task.

Don't apply if you plan on giving your ---------- 's very easy to tell. Don't waste your time and ours.