SALES OFFICER

• Developing and sustaining long-lasting relationships with customers.
• Calling potential customers to explain company products and encourage purchases.
• Answering customers’ questions and escalates complex issues to the relevant departments as needed.
• Developing in-depth knowledge of company products.
• Maintaining an accurate record of all sales, scheduled customer appointments and customer complaints.
• Collaborating with the marketing department to ensure that the company is reaching its target audience.
• Informing product developers of possible product improvements and changes to ensure that company products meet current market needs.
• Preparing cost-benefit analyses for prospective and existing customers to determine the most suitable purchase options.
• Analyzing competitors’ products to determine product features, benefits, shortfalls and market success.
• Perform other duties as assigned by the superior or management.