Virtual medical front desk

Front desk job, virtual, medical service

Valley Infusion is a newly established outpatient IV infusion service based in Seattle, Washington. We are looking to recruit a virtual medical front desk person to help us ensure patient engagement. This is a very low stress level job as our service is simple and straightforward. We prefer lady applicants > 30 years old.

Job duties:

- Warmly communicating with patients over the phone
- Answering questions, explaining basic services (we will have a protocol for you)
- scheduling appointments
- Making reminder calls
- Coordinating referrals (calling other clinics on behalf of patients, faxing and receiving the referral forms).

Required skills/abilities:

- Confident and precise while answering phone calls, greeting patients, and responding to patient inquiries.
- Attention to detail to schedule patients correctly
- Be kind and caring
- Excellent track record in customer service.
- Exceptional interpersonal skills that support respectful communication with patients, including the ability to interact positively with patients who may be upset or stressed.
- Initiative to optimize the work process should any issue arise.

Hours of operation
9 am- 5pm, Mon through Fri, Pacific Time Zone,
Experience:

Customer service: 1 year (Preferred).