Spanish/English Customer Representative

Full-time 8am-5pm and Saturdays 2x month



Requiements:

Spanish and English mandatory

Worked for a contracting company in USA

Able to work weekends

Internet speed and backup sources

Must send the recording and pass a personality/ English&Spanish grammar test


Summary

This position answers incoming customer calls speaking to high level executives for a highly busy commercial cleaning and maintenance company in Manhattan, NY , canidate must provide the best customer service. CSRs also handle any customer concerns and complaints with a high call volume. CSRs must possess a high work ethic, be an excellent listener and communicator, have good computer skills, good phone and marketing skills, detail-oriented,organization skills.





Ensure the smooth operation of our office and effectively manage our supply chain

Learn how to use Asana,OneDrive,

Log all information in company database and ensure work is kept uptodate

strong communication skills

proficiency in office management supply chain procedures.

Oversee office operations,

managing schedules, tranlating contracts from English to Spanish,

coordinating meetings to create agenda and mintues

handling correspondence. -

Maintained office supplies inventory,

anticipated needs, and placed orders promptly. -

Manage incoming and outgoing mail, packages, and deliveries. -

Employee onboarding

, Maintaining personnel records, and

coordinating employee events. -

Ensure compliance with company policies and procedures.

: - Source, evaluate, and negotiate with suppliers to ensure quality and cost-effective purchasing decisions. -

Maintain accurate records of inventory levels and monitor stock availability. - Forecast supply and demand to avoid stockouts or excessive inventory.

- Collaborate with internal departments to assess their supply needs and ensure timely delivery. - Monitor supplier performance and address any issues or concerns. -

Evaluate and recommend improvements to supply inventory processes to enhance efficiency and cost-effectiveness. - Stay updated on industry trends and advancements in supply chain management practices. Requirements:

- Proven experience in office administration and purchasing - Excellent organizational and time management skills, with the ability to prioritize tasks effectively. - Strong attention to detail and accuracy.

- Excellent written and verbal communication skills. - Proficiency in office software, including MS Office Suite, Google, Salesforce, and Monday -

Knowledge of supply inventory principles and best practices. - Strong negotiation and analytical skills. -

Ability to work independently and collaboratively without waiting for instructions

Problem-solving and decision-making abilities. - High level of integrity and professionalism.