Virtual Assistant to the Director of Operations

As the Assistant to the Director of Operations in an IT company, you will provide key support in managing the operational aspects of the company. You will assist in the coordination of various teams, provide valuable insights for process improvement, and ensure that the company operates at peak efficiency. Your excellent organizational skills, knowledge of IT processes, and understanding of operational management will be key to your success in this role. You are a detail-oriented individual with strong communication skills, a passion for project management, and a desire to contribute to the overall success of our projects. You will collaborate closely with project managers, tea ---------- mbers, and stakeholders to ensure seamless project execution and timely delivery.



Responsibilities:

Assist the Director of Operations in the day-to-day management of operational activities such as but not limited to:

Monitor inbox and prioritize action items

Allocate emails to corresponding tickets

Ensure are actions items are scheduled

Review Past Due Tickets and schedule them to ensure efficiency

Coordinate with different department heads and team leaders in the implementation of the company's policies and procedures.

Assist in planning and execution of projects, ensuring timelines, milestones, and deliverables are met.

Participate in strategic planning, including the development of operational plans, reporting metrics, and resource allocation.

Facilitate communication between the Director of Operations and other tea ---------- mbers both internal and external, scheduling meetings and distributing minutes.

Handle administrative tasks such as preparing reports and metrics, managing schedules, organizing files, and maintaining the Director's calendar.

Help develop, implement, and monitor IT systems and infrastructure, ensuring they align with business goals.

Collaborate with the Director of Operations in assessing and improving processes and systems to boost efficiency and productivity.

Support the Director in preparing and controlling the operational budget.

Coordinate with HR to ensure that the operational department is adequately staffed and help in the recruitment process when needed.

Maintain knowledge of emerging technologies and trends in operations management

Conduct research as needed

Participate in the implementation of operational change by company and continue implementation for other companies by following established example

Other tasks as required/assigned



Skills & Qualifications:

Proven experience in an operational role within an IT environment, ideally in a similar assistant role.

Strong understanding of IT systems and infrastructure.

Excellent organizational and leadership abilities.

Strong communication and interpersonal skills.

Excellent command of the English language both spoken and written

Proficiency in MS Office and project management software.

BSc/BA in Business Administration or relevant field; MSc/MA will be a plus.

Ability to manage multiple tasks and projects under tight deadlines.

Knowledge of industry's legal rules and guidelines.

If you are interested in the role, we would love to hear from you!

We assess all candidates with our Criteria Test battery to ensure that there is a good fit with our corporate culture and for the role to feel completely natural. We will only consider applicants that have completed Personality and Cognitive assessments and completed the Video Interview component.

Please use this link below to start your assessments.

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