VMA - Lead Services Coordinator

The VMA - Lead Services Coordinator, is responsible for managing and overseeing a team of virtual assistants. The ideal candidate will have experience in virtual assistant management, as well as strong leadership, communication, and organizational skills, oversee a group of employees, and motivates them to achieve goals that contribute to the growth of the organization. Team leaders motivate and inspire their team by creating an environment that promotes positive communication, encourages the bonding of team members, and demonstrates flexibility.
Work hours are 8:00 AM to 5:00 PM US CST Monday through Friday. Work hours are subject to the provider's schedule and needs. Therefore, work hours could change without notice.
Duties and Responsibilities:
Manage and supervise a team of virtual assistants
Assign and delegate tasks
Set deadlines and monitor progress
Provide training and coaching
Resolve issues and conflicts
Ensure that team members meet or exceed expectations
Represent the team to clients and other departments
Develop and implement team goals
Stay up-to-date on industry trends
Track and report on team performance
Manage the day-to-day operations of our virtual assistant team, including:
Hiring and onboarding new team members
Training and developing team members
Scheduling and assigning tasks
Monitoring performance
Providing feedback
Collaborate with other departments to ensure the smooth running of our virtual assistant team
Stay up-to-date on the latest trends in virtual assistant technology and best practices
Team Lead Skills
In addition to the qualifications listed above, there are a number of skills that are essential for team leaders to have. These include:
Communication: Team leaders need to be able to communicate effectively with their team members, stakeholders, and management. They need to be able to clearly convey their ideas and instructions, and they need to be able to listen to and understand the concerns of others.
Problem-solving: Team leaders need to be able to identify and resolve problems quickly and efficiently. They need to be able to think critically and creatively, and they need to be able to come up with solutions that are both effective and feasible.
Leadership: Team leaders need to be able to motivate and inspire their team members. They need to be able to create a positive and productive work environment, and they need to be able to get the best out of their team members.
Organization: Team leaders need to be able to stay organized and keep track of multiple projects and deadlines. They need to be able to prioritize tasks and delegate work effectively.
Teamwork: Team leaders need to be able to work effectively with others. They need to be able to build trust and rapport with their team members, and they need to be able to collaborate on projects to achieve common goals.
POSITION REQUIREMENTS
• Must have a first degree in a healthcare-related field
• Must have 2+ years of experience working in an outpatient medical office.
• Must have EHR and data entry experience
• Must have excellent spoken and written English skills; organizational skills; interpersonal and customer service skills
• Must have an excellent understanding of medical terminology, disease process, and anatomy, and physiology.
• Must Possess planning, organizing, conflict resolution, negotiating, and interpersonal skills
• Independent problem identification/resolution and decision-making skills
• Must be able to prioritize, plan, and handle multiple tasks and demands simultaneously
• Must be reliable, task-oriented, self-directed, reliable, and able to meet designated deadlines and productivity standards
• Must have Strong inter-personal and advanced Verbal and Written English communication skills
• Must have a typing speed of at least 40 words per minute.
• Ability to maintain an accuracy level of 99.5% and above consistently
• Must be able and willing to Perform General Administrative Tasks
• Must have Knowledge of HIPAA, recognizing a commitment to privacy, security, and confidentiality of all medical chart documentation.
• The ability to communicate in Spanish is a strong plus but not required
• Must have a primary dedicated Windows 10 or Higher OS desktop or laptop with at least an i5 processor, 8 GB RAM with an HD webcam (Include a link showing the computer system Properties)
• Must have a Backup PC or Laptop conforming to primary computer specifications. (Laptop - Please detail hardware/software configuration when applying)
• Have a reliable, secure, and private high-speed internet connection (at least 3mbps up and down speed)
• Must have a Backup ISP
APPLICATION INSTRUCTIONS:
Please provide a brief but clear answer to the following questions in your email when applying:
1) Provide the following:
Skype ID and best times to reach you in CST:
Unrestricted link to your Resume:
Unrestricted link to your Typing Test Result:
Unrestricted link to your computer properties image:
Unrestricted link to your network speed image:
2) What is your highest level of education?
3) Have you been trained as a virtual healthcare medical assistant?
4.) Have you worked as a medical assistant (remotely or in person)? If yes, how many months or years of medical scribing experience do you have?
5) How many years of experience do you have working as a medical assistant with EHR Systems? Which EHR system have you used, and for how long?
6) Have you ever worked as a virtual employee? If yes, in what capacity/position and for how long?
7) Are you currently working? If yes, what are your current work hours?
8) The position supports outpatient practice in Central US Standard Time work hours. Are you willing and available to work these hours?