Amazon Customer Service Manager

We're hiring a Customer Service Manager with strong Amazon experience to join our team!

Overview:
As the Customer Service Manager with Amazon experience, you will play a pivotal role in ensuring that our customers receive outstanding support and assistance. Leveraging your expertise in Amazon operations, you will lead, mentor, and guide our customer service team to provide top-tier assistance and maintain the highest levels of customer satisfaction.

Responsibilities:
- Lead and guide our customer service team, using Amazon best practices.
- Solve customer issues, leveraging your Amazon understanding.
- Collaborate with other teams for a seamless customer journey.
- Track metrics, report on performance, and identify improvements.
- Stay updated on Amazon policies and marketplace trends.
- Manage escalated issues with a customer-focused approach.


Qualifications:
- With at least 3-4 years of similar work experience
- With previous leadership experience.
- Fluent and excellent English communication skills
- Knowledge of Amazon's customer service policies.
- Strong communication and problem-solving skills.
- Proficiency in relevant tools and software.
- Organized and adaptable in a fast-paced setting.
- Willing to work 9AM-6PM EST
- Comfortable with using Hubstaff


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