Amazon Operations Coordinator

Your Mission
Be the go-to problem solver for all things Amazon. With a knack for organization and strong attention to detail, you'll keep our Amazon listings humming like a well-oiled machine.

With a portfolio of 3 unique and creative brands (Hipsterkid, Unicorn Snot, FCTRY), you will execute the day-to-day Amazon operations for a wide range of product categories.

Responsibilities:

Store + Listing Management
- Create new product listings
- Update titles, bullets, and images as-needed based on season
- Merge and re-categorize listings as-needed
- Update brand storefronts and content
- Conduct daily and weekly listing audits

Promotions
- Create coupons, discounts and lightning deals
- Manage subscribe and save discounts
- Coordinate with Amazon Vine for new product reviews

Project Management
- Update and maintain an active list of ongoing projects in Asana
- Submit and track escalation cases to Amazon

Reviews
- Remove unrelated product reviews
- Monitor reviews for possible product issues

Inventory/Inbound Shipments
- Run weekly inventory reports
- Coordinate FBA shipments
- Troubleshoot shipment issues/discrepancies as needed

Customer Service
- Handle customer inquiries
- Process returns/replacements

Account Health
- Monitor listing health and buy box rate
- Compile list of 3rd party sellers by ASIN with inventory on hand
- Scrape contact information for 3rd party sellers to avoid selling to problematic wholesale accounts
- Escalate IP Infringement as directed

Reimbursements
- Audit reimbursements for unreturned and refunded items


Role-Specific Platforms
- Asana - Project Management
- Sellerboard/Seller Central - Amazon Management
- Dropbox/Google Drive - Content Storage
- Google Sheets- Reports
- Helium10