IT staff or Office Staff

You'll be part of the IT crowd if you work in a technical support job or as a helpdesk operator, so you’ll be monitoring and maintaining the computer systems as well as the networks within an organisation.
You’ll be at the very busy front-line, dealing directly with employees or customers who have technical issues such as forgotten passwords, viruses or email issues. Tasks may include:

1.)Installing and configuring computer systems
2.)Diagnosing and solving hardware/software faults