French Speaking Customer Service Employee

COMPANY OVERVIEW

Bangeran is a leading provider of high-quality mobility devices in the medical industry. We are dedicated to improving the lives of individuals by offering a wide range of innovative and reliable mobility solutions. We are currently seeking a detail-oriented and customer-focused individual to join our team as a Customer Service and Data Entry Specialist.

EXPERIENCE REQUIRED

- Fluent French speaking skills
- Proofreading French content translated from English
- Experience on the FedEx website
- Experience with Excel sheets

TECHNICAL RESPONSBILITIES

Customer Service

- Respond promptly and professionally to customer inquiries, concerns, and complaints via phone, email, or chat, ensuring high levels of customer satisfaction.
- Accurately enter and update customer information, orders, and inquiries in our customer database using our data entry systems.
- Maintain the integrity and security of customer data, strictly adhering to our data protection policies and procedures.
- Collaborate with other tea ---------- mbers and departments to resolve customer issues efficiently and ensure a positive customer experience.
- Identify and escalate complex or unresolved customer inquiries to the appropriate department or supervisor.
- Stay updated on product knowledge, company policies, and procedures to effectively address customer needs and inquiries.
- Assist in the development and implementation of customer service and data entry best practices.

Data Entry

- Daily controlling of all sales channels and entering the sales data into the spreadsheets.
- Entering the shipment information to the spreadsheets. Monitoring the spreadsheets for possible inaccuracies.
- Following up with the tracking and delivery status through courier’s website using tracking numbers.
- Resolving any shipment issues through calling the couriers and providing them necessary documentation.
- Entering vendor order details into the spreadsheet and following up with the fulfillment status.

If you are still interested, please reach out and mention your related work experience.

Thanks for your time!

Yusuf Bayindir
Bangeran Online Sales