VA - Customer Service & Website Management

Brand Letter Ltd is a global agency that manages ecommerce brands and we’re looking for a VA that can do the following:

- Provide amazing customer service and after-sales support to our customers
- Manage the admin area of our Wordpress and Shopify store
- Manage orders, add new products and update website page content
- Post to our social media channels with content provided by the design team

This is a full time role.


Requirements:

- 100% Fluent in English (advanced/near-native level)
- Proactive, not reactive
- Quick learner
- Extremely detail-oriented
- Reviews their work to make sure it's 100% correct before submitting
- Ability to shift gears for high/low priority tasks
- Immediate long-term availability
- Fast internet access

Experience:

- Wordpress
- Shopify
- Google Sheets
- Customer Service


Tasks
- Customer service - answering general questions from customers
- Customer service - providing order updates and post-order support
- Add products to Wordpress and Shopify ecommerce stores
- Update the content of Wordpress and Shopify pages
- Export and modify sales spreadsheets
- Manage social media channels


What you can expect from this role:

- A full-time position within a leading Ecommerce company
- A chance to work on products that impact millions of people worldwide
- Join a growing global remote team
- Growth potential to get better and eventually become one of the best in the world
- Paid (by the company) education and training to improve your skills
- Paid time off (vacations, holidays, etc...)
- Time off available due to family emergencies, rejuvenation, etc...
- Ability to grow into a team leader


Fill out the application form below to apply.

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