Excellent English typing VA for customer and WordPress support

Hello!

I'm reposting this job as the previous application closed very quickly and I've been overwhelmed with the responses - thank you all who replied and if still interested please let me know, I am still working through the applications.

*** This is important: if you are applying please add the word 'albatross' to the top of your message, just so I know you've read this description and aren't sending a fully generic response. Thank you! ***

The job spec;

I own a small business here in the United Kingdom and looking for help with the customer support side of it. I require a VA who can reply to emails with excellent English skills so the emails can be easily understood, be patient, helpful and knowledgeable about the subject. The role would require you to work on English time (I believe 9am/10am in the UK is 4pm/5pm in the Philippines).

We build websites for clients who then look to manage the websites themselves. Ideally you will be able to help them with their questions which are usually about how to do something on their website, or how to set up a new email account or something similar.

Answering emails won't take up all of your time during the day so it would be required that you can also work on some of the websites we are building, don't worry; it's nothing too technical (unless you want it to be!) and usually involves copying and pasting content from the old website to the new one or uploading documents. We build our sites in WordPress, so experience and understanding of WordPress would be a huge advantage, as would some basic admin/project management skills. You may be required to create email accounts too (all training is provided). To summarise:

- Excellent English typing skills for email replies
- Problem solving skills to help the clients with their requests
- Ability to use WordPress to add content/new pages/posts (training is given)
- Ability to log into website hosting accounts to create new email accounts, then send details to clients
- Good organisational skills to keep on top of projects and know their progress when emailing a client

Thank you,
James