Customer service

Customer Service Representative for Growing European Webshop AS SOON AS POSSIBLE!

Are you passionate about providing excellent customer service and looking to join a rapidly expanding webshop in Europe? If so, we have an exciting opportunity for you! Our company is experiencing significant growth, and we are in need of a Customer Service Representative to assist our customers through various channels, including email, Facebook chat, and Instagram.

Responsibilities:

Respond promptly to customer inquiries and provide accurate information about our products, services, and order status.

Handle and resolve customer complaints, issues, and inquiries in a friendly and professional manner.

Assist customers with the online shopping process, including navigating the website, placing orders, and processing payments.

Monitor and engage with customers on social media platforms, ensuring a positive and consistent brand image.

Collaborate with other tea ---------- mbers to resolve complex customer cases and provide the best possible customer experience.


Requirements:

Excellent verbal and written communication skills in English.

Proven experience in customer service, preferably in a webshop or e-commerce setting.

Strong problem-solving abilities and a customer-centric mindset.

Availability for a minimum of 2 shifts per day (e.g., mornings and afternoons) on 6 days per week (Monday-Saturday).

Ability to adapt to a flexible work schedule, with the potential for increased hours as our business continues to grow.

Reliability, punctuality, and a strong sense of responsibility.

Experience in translating or handling customer support in multiple languages is a ---------- pensation:

4$ Hourly pay rate
Opportunities for increased hours and career growth as our business expands.

How to Apply:

If you are interested in joining our team and believe you possess the skills and enthusiasm we are looking for, we encourage you to apply. Please send a short video introduction of yourself, along with why you are suitable for this role, to ---------- you in advance, and we hope to hear from you soon!