Customer Service Clerk

Our customer service clerk position will execute drop ships, answer phone calls and emails, responding to customer questions and complaints. Customer service duties and responsibilities will include purchasing, sourcing products and services to clients. The position will function as a liaison, provide product/services information, answer questions, and resolve any problems that our customer accounts might face with accuracy and ---------- eract with customers to address their concerns, answer their questions, and assist them with their needs.

Key Responsibilities:
o Ensure Customers are being provided with Excellent Customer Service
o Order Entry: Emails, Calls, Automated Order processing from our website and from Online Marketplaces (I.E. Amazon, Walmart, Ebay, Zoro)
o Call Center: Ensure customer calls are being managed, logged, tracked for trends and with a mindset towards process and continuous improvement.
o Ensure Drop ships orders are being executed properly each day.
o Ensure Chats, E-Mails and E-Desk inquiries are responded to in a timely manner.
o Understand our products – understand the details of what we sell, learn our products, part numbering system, product attributes, sourcing options
o Assist with AP and AR invoicing when needed.

Requirements/Background:
• Advanced fluency/mastery of English.
• Advanced/excellent writing skills.
• College degree.
• Organized & detail oriented.
• Meet deadlines daily/weekly/monthly.
• Fully committed and available to work.
• Capable of learning our internal computer software.
• Have significant experience managing Amazon accounts in a customer service capacity.
• Willing to learn about our products and address customer concerns/questions.
• Expert in Google Sheets and/or Excel.
• Experience using Slack, Asana, Click Up or other management tool.

Tools
• High speed internet
• Your own PC

Offer
• Consistent 30 – 40 Hours per Week.
• Long-Term Employment.
• Competitive, negotiable salary based upon experience.
• Remote work schedule.

Please send us your resume’ for our review!