VOIP/Cloud PBX Technician

Are you a Technical Support Representative? Do you have experience with VoIP Cloud PBX systems, both configuration and customer support?

Attention to detail is critical so I expect you will answer all questions in this posting. If not your application will be marked as spam.

Are you willing to work a 40 hours week during Sydney Australia hours within 8.00 am and 8.00 pm Monday to Friday with potential for oncall work on weekends?

Do you have a good command of English both written and verbal?

Have you honed your customer service skills?

Do you have a keen attention to detail and willingness to learn?

You will be using a remote desktop and you are expected to have a quality computer and internet service with backup internet. Provide a screen shot of your internet speedtest and of your computer's specs. You will require 2 monitors for this role.

Are you looking for a salary package of ---------- PHP per month (depending on experience and performance), with holiday leave, sick leave, and 13th month?

Requirement
- experience with configuring a hosted or cloud PBX from scratch, such as Yeastar, FreePBX, 3CX, etc
including:
> adding SIP Trunks
> adding inbound and outbound routes
> creating dial plans
> creating and editing IVR, Ring Groups, Call Queues, Time Conditions
> adding extensions
> configuring IP Phones
> Are you a dog or a cat person???

Preferable:
- formal IT qualifications or certifications
- experience with Zoho Desk and Knowledgebase
- understanding of phone and internet ordering and provisioning processes

How many monitors are required for this role?

All applicants please provide a copy of your resume, and in your application please ensure you explain why you would be suited for this job.

Thanks
Peter