IT Helpdesk/NOC (OFFICE BASED)

Requirement

1 + years of experience in IT
Familiar with Ticketing systems and Monitoring Tools
Experience with Windows/Linux technologies
Must be willing to work on rotational shifts
Excellent written & verbal communication skills

Job Description

Level 1 Support
Ticket Routing
Live Call Escalation
User Account Maintenance
Provide basic technical assistance and support for incoming queries directly or by escalation
Respond to queries through email/ticketing system.
Monitoring Servers/Networks and fixing/escalating issues
Generate reports