Reservations Specialist

Empty Spaces LLC, an American company, is a full-service vacation rental management firm that provides high-level vacation properties for selective clientele. Our commitment is to provide an exceptional experience for each guest. We have several tea ---------- mbers already based in the Philippines and are looking to add more!

DO YOU CURRENTLY OR HAVE YOU WORKED FOR AIRBNB? WE WANT TO HEAR FROM YOU!

We are offering a 25k signing bonus for applicants with prior experience working for Airbnb after 90 days.

Job Duties:
- Quickly and thoroughly answer all guest inquiries, by email or text
- Work with Property Management Software building quotes, answering guests, taking reservations
- Use all major channels, Airbnb, HomeAway / VRBO, TripAdvisor, ---------- and/or Expedia for channel inquiries and bookings
- Follow up, answer questions, and close booking sales
- Communicate with local teams passing off new reservations to appropriate departments
- Ensure all reservations are showing dates blocked on other channels.
- Prepare and modify daily reports, documents including correspondence, memos, and email, etc.
- Create guest digital files, including all related documentation

NOTE: This job is home-based, no long daily commute required! Save time and money and have more time for your family by working from home.

Our Ideal Customer Reservations Representative:
- Must Be Fluent, in English, with outstanding English communication skills written and spoken
- College Graduate with a Bachelor in Sales, Marketing, Business Administration, Communications, English, or equivalent
- Airbnb, HomeAway / VRBO, or Expedia Experience, must have at least 3 years of experience working for Airbnb, HomeAway / VRBO, or Expedia as American focused customer service representative.
- Minimum of 3-years’ in Sales or Marketing in an English spoken/written first customer service. ADDED BONUS if it was in an environment focused on short-term rentals, aka, Airbnb, HomeAway / VRBO.
- Natural Self-Starter with the ability to work with little supervision
- Career Minded, someone who is excited to learn, advance and take on more responsibilities as we continue to grow
- Team Player, humble enough to admit mistakes, fix them and learn from them, with a drive to do an outstanding job
- Skilled at relating to people, listening to concerns, and resolving them
- Analytical, able to see the big picture as well as track the details that are critical to reaching our goals
- Brings a can-do, positive, solution-focused attitude
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas
- Required to have a work area in a section of the residence that provides information privacy
- Required to keep all company sensitive documents secure
- Required to have lockable drawers for the securing of confidential information
- Required for the first 3 months to have own computer
- Must live in a location that can receive a high-speed internet connection (paid for by the company)
Hours:
- Full time
- Year-round
- Typical hours/shifts will vary, a 48 hour a week is required
- We are in the vacation industry; United States holiday hours maybe be required.
- Each tea ---------- mber is expected to be supportive and willing to work additional shifts when needed

Incentive Package Includes:
- Competitive Pay
- Electricity
- Internet
- Phone
- Medical
- Rice
- Paid Vacation
- Provide government benefits including SSS, Philhealth and PAG-IBIG
- Provide individual HMO health coverage
- Provide mobile device for company communication purposes
- Provide a company laptop or tablet
- ?25k signing bonus for applicants with prior experience working for Airbnb (after successful completion of 90 days of employment)

APPLY:
Interested candidates should submit by email
- Detailed resume
- A cover letter (show us how well you communicate in English)
- Explain why you are interested in this position
- Outline your qualifications
- Three professional references