VA / Patient Experience Manager

A once-in-a-lifetime opportunity to work with one of the best Aesthetic Clinics in the UK.

We’re looking for someone who believes in Aesthetic Medicine.

Someone who appreciates aesthetic medicine and cosmetic skin care services have a positive impact on people’s lives, confidence and sense of well-being.

If that’s you, then you’ll love this role.

We are looking for a motivated, eloquent and well-spoken individual with strong customer service and sales background, exceptional phones skills, desire to learn and grow

What you will be doing:
• Handle new enquiries via phone, SMS and WhatsApp.
• Explain about the benefits of aesthetic services we offer.
• Answer the telephone and dealing with queries.
• Schedule appointments and effectively communicate specifics on cosmetic procedures, as directed and trained by the clinical director.
• Maintain patient confidentiality in accordance with guidelines
• Accomplish all assigned tasks in a timely and trustworthy manner with consistent, outstanding results.

What you will need:
• Belief aesthetic medicine and procedures, as well as skincare services and products, have a positive impact on the lives of appropriate patients.
• Experience in a medical office and ability to effectively communicate information and present positivity and warmth during telephone conversations.
• Manage people and their expectations.
• Exemplary customer service skills
• Excellent communication, team working and relationship-building skills .

If an instant rejection is what you require, then simply send us your CV. However, if you like to be considered as a serious candidate for this role then send us something else with your CV (this might be a video, cover letter or note about you and what you can bring to the role)