NOC Technician

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ABOUT SOURCEPASS

We are Sourcepass, an IT consulting company (MSP) that has been providing network support and solutions for our clients since 2001. We create and deliver innovative IT services, cloud computing, and security solutions that match the right technologies to specific industries and business strategies. We strive to provide top quality IT services to our clients so they can focus on the productivity and profitability of their business. 

We have been named by Channel Futures as one of the world’s 501 most strategic and innovative MSP’s for the past 6 years and awarded Top Workplaces in 2020 and 2021 by Newsday! Pretty cool right? We like to think so!

WHY JOIN US?

At Sourcepass we are focused on growing our tea ---------- mbers and giving the proper tools for success. We support and highly encourage professional development. We seek to be a cultivating environment for new ideas and suggestions with an opportunity to collaborate with world class tea ---------- mbers. 

We have an exciting opportunity to join our amazing team of 400+ staff as a NOC Engineer.

Feel free to check out our website at  ----------  to learn more about us!

POSITION SUMMARY

The primary role of a Sourcepass NOC Team is to ensure the customers success within Sourcepass. This success is driven by Sourcepass providing world class service, proactive maintenance and monitoring, and securing infrastructure. The NOC team is key to providing these core support services.

RESPONSIBILITIES

NOC Services

Antivirus Maintenance
Deployment Validation
Endpoint software Upgrades
Windows Updates Maintenance
Deployment Validation
Resolving failed updates
Installation of Missing feature updates: 1809, 1903, 1909
Scheduling server rebooted as needed
Miscellaneous Services
DNS filtering Maintenance
LogMeIn Maintenance
Services True ups

Ticket Management

To be onboarded to Sourcepass’ ticket process and workflows
Ticket Status, Types, Billable, Boards, SLA’s, etc.
Review tickets on NOC board
Complete tickets which you are assigned
If time allows, review unassigned tickets to be worked on within skillset
Timesheets to be completed end of business for the current day
Submitted at the end of the week

Internal Projects

Assistance with Sourcepass internal projects, Research and Development, Proof on Concepts, ---------- SIRED SKILLSET/EXPERIENCE  

Arrives to work on time and ready to take action
Motivated to resolve issues efficiently.
A desire to improve skillset by earning industry certifications (We pay for them!)
Good communicator
Top Notch troubleshooting skills
Follows documentation and offers suggestions for improvements
Takes ownership of issues
Ability to manage multiple priorities and follow through on projects to completion
Likes to have fun and laugh with a great team